Privacy Policy

Last updated: February 21, 2026

Maison Bruxelle operates this store and website, including all related information, content, features, tools, products, and services, to provide the User with a personalized shopping environment ("Services"). The Maison Bruxelle store is powered by Shopify technology, which allows us to offer the Services to the User. This Privacy Policy describes how we collect, use, and disclose personal data of Users visiting and using the Services, making purchases through them, or communicating with us in other ways. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of the User's personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, the User confirms that they are familiar with this Privacy Policy and understand the principles of collecting, using, and disclosing their data described in this Privacy Policy.

Personal information we collect and process

By using the term "personal information," we refer to information that identifies the User or can reasonably be linked to them. Personal information does not include information collected anonymously or information that has been anonymized in a way that prevents identification of the User or linking it to the User. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how the User uses the Services and the User's place of residence, as well as to the extent permitted or required by applicable law:

• Contact details include first and last name, address, billing address, shipping address, phone number, and email address.
• Financial data including credit card numbers, debit card numbers, financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations, and other payment information.
• Account information including username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to cart, add to wish lists, purchase, return, exchange, or cancel, as well as past transactions.
• Communication with us including information provided during communication with us, for example when submitting a customer service inquiry.
• Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including details about your interactions with the Services, such as how and when you use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from the customer, including when creating an account, visiting or using our Services, communicating with us, or providing personal information in other ways.
• Automatically through the Services, including from your device when using our products or services or visiting our websites, as well as through the use of cookies and similar technologies.
• From service providers, including cases where we work with them to support certain technology and when they collect or process your personal information on our behalf.
• From our partners or other external companies

How we use the customer's personal information

Depending on the way you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use the User's personal information to deliver the Services, including to fulfill the contract with the User, process payments, fulfill orders, remember preferences and products of interest to the User, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and maintain the User's account and manage it, organize shipping, enable returns and exchanges, allow posting reviews, and create personalized shopping experiences, for example by recommending products related to the User's previous purchases. This may include using the User's personal information to personalize and improve the Services.
• Marketing and advertising. We may use the User's personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or traditional mail, and to display online ads promoting products or services within our Services or on other websites, including based on items purchased or added to the cart by the User or other User activities within the Services.
• Security and fraud prevention. We use the User's personal information to authenticate their account, ensure secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous, or malicious activities, and take appropriate measures to combat them, as well as to protect public safety and ensure the security of our services. If the User chooses to use the Services and register an account, they will be responsible for maintaining the security of their account credentials. We strongly advise against sharing your username, password, or other authentication data with anyone.
• Communication with the User. We use the User's personal information to provide customer service, respond to their inquiries, deliver effective services, and maintain business relationships with them.
• Legal reasons. We use the User's personal information to ensure compliance with applicable law or to respond to legitimate legal processes, including requests from law enforcement or government agencies, as well as to conduct investigations or participate in evidentiary proceedings in civil matters, potential or actual lawsuits, or other dispute-related proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

Under certain circumstances, we may disclose the User's personal information to third-party companies for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• In the case of Shopify, we may disclose data to providers and other third-party companies that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
• In the case of business and marketing partners to provide marketing services and display advertisements to the User. For example, we use Shopify to provide personalized ads through third-party services based on the User's online activity across various merchants and websites. Our business and marketing partners will use the User's data according to their own privacy policies. Depending on their place of residence, the User may have the right to opt out of having their information used for personalized advertising and marketing based on online activity across different merchants on various websites.
• When the User instructs us to disclose certain information to external companies, requests it, or consents to it, for example, for product shipping or in connection with the use of social media widgets or login integrations.
• With our affiliated entities or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy to fulfill obligations under applicable law (including in response to court summons, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect and defend the Services, our rights, the User's rights, or the rights of others.

Shopify Report

The Services are hosted by Shopify, which collects and processes personal information related to the User's access to and use of the Services for the purpose of providing and improving them. Information provided through the Services will be transferred to and shared with Shopify, as well as third-party companies that may be located in countries other than the User's country of residence, for the purpose of providing services on their behalf. Moreover, to secure, develop, and improve our company, we use certain advanced Shopify features that include data and information obtained from the User's interactions with our Store, other merchants, and the Shopify platform. To provide these advanced features to the User, Shopify may use personal information collected during the User's interactions with our Store, other merchants, and the Shopify platform. In such circumstances, Shopify is responsible for processing the User's personal information, including responding to their requests regarding the exercise of their rights related to the use of their personal information for these purposes. To learn more about how Shopify uses personal information and about any rights the User may have, please visit the Shopify Consumer Privacy Policy section. Depending on their place of residence, the User may exercise applicable rights regarding their personal data here Shopify Privacy Portal link.

Third-party websites and links

Services may contain links to websites and other online platforms operated by third-party companies. When navigating to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee the privacy or security of such websites, nor are we responsible for them. This includes, among other things, the accuracy, completeness, and reliability of information found on these websites. Information that the User provides in public or semi-public areas, including information shared on third-party company social media platforms, may also be visible to other Service users and/or users of those third-party platforms without restrictions on its use by us or the third party. Posting such links by us does not imply endorsement of the content on those platforms or their owners or operators, except as explained in the Services.

Children's data

The services are not intended for use by children. We do not knowingly collect any personal information about children under the age of majority in the user's jurisdiction. If the user is a parent or guardian of a child who has provided us with their personal information, the user may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.

User data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "complete security." Moreover, any information transmitted to us may not be secure during transmission. We advise against using insecure channels to send us sensitive or confidential information.

How long we retain the user's personal information depends on various factors, such as whether we need the information to manage the user's account, provide services to the user, comply with legal requirements, resolve disputes, or enforce other applicable contracts and policies.

User rights and choices

Depending on their place of residence, the user may be entitled to all or some of the rights below related to their personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may reject the user's request to the extent permitted by law.

• Right to access/information. The user may have the right to access the personal information we hold about them.
• Right to data deletion. The user may have the right to request deletion of personal information we hold about them.
• Right to data correction. The user may have the right to request correction of inaccurate personal information we hold about them.
• Right to data portability. The user may have the right to obtain a copy of the personal information we hold about them, as well as to request its transfer to an external company under certain circumstances and with certain exceptions.
• Managing communication preferences. We may send the User promotional emails, and the User can unsubscribe from receiving them at any time using the unsubscribe option displayed in our emails to the User. If the User unsubscribes, we may still send them non-promotional emails, such as those related to their account or orders they have placed.

The User may assert any of these rights where indicated in the Services or by using the contact details below. To learn more about how Shopify uses the User's personal information and the rights they may have, including rights related to data processing by Shopify, please visit https://privacy.shopify.com/pl.

We will not discriminate against the User for exercising any of these rights. We may need to verify the User's identity before fulfilling their request, in accordance with applicable law. Under applicable regulations, the User may authorize a representative to make requests on their behalf related to asserting their rights. Before accepting such a request made by a representative, we will require proof that they have been authorized by the User to act on their behalf, and we may also ask the User to directly confirm their identity. We will respond to the User's request within the timeframe provided by applicable law.

Complaints

If you have complaints about how we process personal data, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below, or to file a complaint with your local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

International data transfer

We may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the United Kingdom, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and notify the User of changes in accordance with applicable law.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or to exercise any of the rights available to you, please contact us by phone, by email at info@maisonbruxelle.be, or by mail at 2604 Whittier Place, Wilmington, Delaware, 19808, United States In accordance with applicable data protection regulations, we are the controller of the User's personal information.

Company Name: 

Maison Bruxelle

is operated by DAGAST LLC.

Address: 2604 Whittier Place, Wilmington, Delaware 19808, United States

Warehouse address: Ramselsesteenweg 466, 2230 Herselt, Belgium.

Email: info@maisonbruxelle.be

Phone Number: +1(302)488-9726

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM EST (GMT-5)