Shipping policy

At Maison Bruxelle, we strive to provide a smooth and transparent shopping experience for our customers in Poland, Netherlands, Belgium, France, United States, United Kingdom, Australia, and Denmark. We offer free shipping for all orders fulfilled within these countries.

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Delivery Area

This shipping policy applies to orders delivered within:

• Poland
• Netherlands
• Belgium
• France
• United States
• United Kingdom
• Australia
• Denmark
  

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Delivery Times

Below are the estimated processing and delivery times for orders:

Order cutoff time:
For each serviced market, the cutoff time is 5:00 PM local time:

• Poland: 5:00 PM CET / CEST
• Netherlands: 5:00 PM CET / CEST
• Belgium: 5:00 PM CET / CEST
• France: 5:00 PM CET / CEST
• Denmark: 5:00 PM CET / CEST
• United Kingdom: 5:00 PM GMT / BST
• United States: 5:00 PM EST / EDT (New York time)
• Australia: 5:00 PM AEST / AEDT (Melbourne time)

Orders placed after the cutoff time will be processed the next business day, which may extend the delivery time by one day.

Order processing time: 1–2 business days (Monday to Friday).
Once the order is processed, it is handed over to the carrier.

Transport time: 6–8 business days (Monday to Friday).

Estimated total delivery time: 7–10 business days.

Delivery time may vary slightly depending on the destination country and the chosen logistics operator.

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Courier Companies

 We cooperate with trusted logistics partners, depending on the delivery country, including:

• DHL (operations within the EU)
• Poczta Polska S.A. (Poland)
• PostNL (Netherlands)
• bpost (Belgium)
• La Poste / Colissimo (France)
• Royal Mail (United Kingdom)
• USPS or UPS (United States)
• Australia Post (Australia)
• PostNord (Denmark)
• DSV (operations within the EU)

The choice of carrier depends on the destination country and current logistics arrangements.

Shipping Costs

Free Shipping: All orders delivered within Poland, the Netherlands, Belgium, France, the United States, the United Kingdom, Australia, and Denmark qualify for free shipping, with no minimum order value.

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Delivery Issues

If you experience any delivery issues, such as delays or lost shipments, please contact our customer service immediately. We will do our best to clarify the situation and provide a smooth resolution.

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Order Tracking

After placing your order, you will receive an email containing the shipment tracking number. You can check the shipment status on the Order Tracking page.